Two minutes later someone else came in wearing an orange delivery vest asking for another order,” Little Tiffin’s owners said. They first realized what had happened when, “Someone came in looking to pick up an order. I thought it was a customer, but there was no order under that name. He walked out rudely, said he was going to call the customer then never returned. On Saturday, January 9th, Bhakdina and co-owner Keith Sirchio discovered that Seamless and Grubhub had uploaded the restaurant’s menu to their platforms without permission “causing confusion with our customers and disrupting our business,” the restaurant explained in an Instagram post. Customers can order by phone, in person, through the restaurant’s website, or the Toast Takeout app, for which the restaurant pays a flat monthly fee. The restaurant, which opened last July, has been takeout only due to Covid restrictions. Apps may feel like the most convenient way to order takeout, but these tech companies are hurting small businesses, even in Greenpoint.Īt Greenpoint’s Little Tiffin, Monurai Bhakdina cooks Thai dishes she learned from her grandmother, who was a chef for Thai royalty in Chiang Mai.
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